Change of mind
You may return most unused items within 30 days of delivery for a refund. The item must be in original condition and packaging, with accessories and proof of purchase (your order number).
How to return
- Email hello@irismarket.co.za with your order number and reason.
- Wait for a return confirmation and instructions.
- Send the item back as instructed. Keep the courier receipt.
Refunds
Once we receive and check the return, we refund the purchase price to the original payment method. Please allow a few working days after we confirm, plus your bank or payment provider’s processing time. Delivery fees are only refunded if we sent the wrong item, the item was faulty, or we cancelled the order.
Faulty, damaged, or incorrect items
If we sent the wrong product, or it arrives damaged or defective, contact us as soon as you can. Under the CPA you may be entitled to a repair, replacement, or refund. We will cover reasonable return shipping in these cases.
Items we may not accept back
We may refuse a change-of-mind return if the item is used, washed, installed, missing parts, or not in resaleable condition. Sealed hygiene or personal-care items that have been opened may also be excluded, except where the CPA requires otherwise.
Cancelled orders
If we cannot fulfil an order, we will refund you in full. If you cancel before dispatch, we will refund you. After dispatch, the 30-day return process applies.
Last updated: 19 September 2026